Vintage Ceylon

These Terms & Conditions govern your access to and use of the Vintage Ceylon website, as well as your participation in our cultural experiences and use of our online shop. By using our website, booking an experience, or submitting an order, you agree to comply with these terms. Please read them carefully before making a reservation or submitting an order.

Effective Date20/07/2026

Last Updated20/07/2026

Part I – Main Terms & Conditions

Introduction

Welcome to Vintage Ceylon.

These Terms & Conditions (“Terms”) govern your use of the Vintage Ceylon website, products, services, and cultural experiences. By accessing our website, making a booking, submitting an order, or participating in any experience, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with these Terms, please refrain from using our website, booking our services, or submitting an order.

Website Use

You agree to use the Vintage Ceylon website only for lawful purposes and in a manner that does not interfere with the rights or enjoyment of other users.

When using this website, you agree not to:

Use the website for unlawful or fraudulent activities.
Attempt to gain unauthorised access to any part of the website or its systems.
Upload malicious software, viruses, or harmful code.
Copy, reproduce, or distribute website content without written permission.
Misrepresent your identity or provide false information.

We reserve the right to restrict, terminate access or seek legal redress where misuse is identified.

General Conduct

All users, guests, and customers are expected to interact with Vintage Ceylon, its staff, partners, service providers, and other users respectfully and lawfully.

We reserve the right to take appropriate action where conduct is abusive, fraudulent, threatening, disruptive, or otherwise inconsistent with these Terms.

Privacy

Your use of the Vintage Ceylon website and the information you provide to us are also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, disclose, and protect personal information relating to website visitors, experience bookings, shop orders, and customer communications.

Intellectual Property

Unless otherwise stated, all content available on this website including text, photographs, graphics, logos, videos, branding, artwork, and design elements is the property of Vintage Ceylon or its licensors.

No content may be reproduced, distributed, modified, or commercially used without prior written permission.

General Limitation of Liability

To the fullest extent permitted by applicable law, Vintage Ceylon shall not be liable for indirect, incidental, consequential, or special damages arising from:

Website interruptions.
Technical failures.
Delays beyond our reasonable control.
Guest or customer negligence.
Events caused by third parties.

Nothing within these Terms excludes liability where such exclusion is prohibited by law.

Force Majeure

Vintage Ceylon shall not be considered in breach of these Terms where performance is prevented or delayed by circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Severe weather
Government actions
Public health emergencies
Wars or Civil unrests
Power failures
Transport disruptions
Other unforeseen events

Where practical, reasonable efforts will be made to provide suitable alternatives.

Part II – Experience Booking Terms

Experience Information

Vintage Ceylon makes every reasonable effort to ensure that information relating to experiences, schedules, durations, pricing, photographs, and descriptions is accurate.

However:

Experience durations are approximate.
Images may be representative.
Certain experiences may vary slightly depending on seasonality, artisan availability, cultural performances, or operational requirements.
We reserve the right to improve or modify experiences while maintaining their overall value and purpose.

Experience Bookings

Bookings are subject to availability.

A booking is considered confirmed only after:

Required booking information has been received.
Payment (where applicable) has been successfully processed.
A confirmation has been issued by Vintage Ceylon.

Guests are responsible for ensuring that booking information provided is complete and accurate.

If you want to learn more about cancellations and refunds, Click here to read our Refunds Policy.

Experience Pricing & Payments

All prices displayed are subject to change without prior notice until a booking has been confirmed.

Unless otherwise stated:

Prices are displayed in the applicable currency.
Applicable taxes will be included or clearly identified.
Payments must be completed using approved payment methods.

Vintage Ceylon reserves the right to correct pricing errors or withdraw promotional offers where necessary.

Participation Requirements

Some experiences involve physical activity or specific participation requirements.

Guests are responsible for reviewing:

Minimum age requirements.
Physical requirements.
Accessibility information.
Health considerations.
Or any other notified pre-cautions.

Guests should inform Vintage Ceylon of any medical conditions, allergies, accessibility requirements, or special assistance needs before participating. Participation may be refused where it presents a genuine safety risk to the guest or others.

Guest Responsibilities

To help ensure an enjoyable experience for everyone, guests are expected to:

Arrive at the scheduled time.
Follow instructions provided by guides, instructors, and staff.
Respect performers, artisans, other guests, and cultural traditions.
Use equipment responsibly.
Behave respectfully throughout their visit.

Vintage Ceylon reserves the right to remove guests whose behaviour threatens the safety, comfort, or enjoyment of others.

Important Notice

Unauthorised Collusion and Side-Arrangements: Vintage Ceylon operates on a foundation of trust and safety. We expect all travelers to act with integrity and strictly refrain from engaging in collusion, private financial arrangements, or unofficial side-deals with tour guides, local drivers, or third-party vendors. Any modification to your itinerary, extra services, or alternative activities must be requested and approved directly through the official Vintage Ceylon management. Any agreements made privately between a traveler and our field staff or suppliers without our explicit written consent are strictly unauthorized. Vintage Ceylon is completely excluded from any and all liability for injury, theft, loss, financial fraud, or disruptions resulting from such unauthorized arrangements. If a traveler is found to have breached this code of conduct or colluded to bypass official booking channels, Vintage Ceylon reserves the right to terminate their tour immediately without notice, compensation, or refund.

Health & Safety

The safety of our guests, staff, and cultural practitioners is a priority.

Guests agree to:

Follow all safety instructions.
Wear any recommended protective equipment where applicable.
Participate only within their own physical capabilities.
Immediately report accidents or injuries to staff.

Vintage Ceylon reserves the right to discontinue a guest’s participation where safety concerns arise.

Changes to Experiences

Occasionally, experiences may require modification due to circumstances beyond our reasonable control.

Examples include:

Weather conditions
Safety considerations
Wars and Conflicts
Pandemics and Epidemics
Artisan or performer availability
Operational requirements
Technical and Utility issues
Government restrictions

Where practical, we will make reasonable efforts to:

Offer an alternative experience.
Reschedule the booking.
Provide an appropriate remedy in accordance with our Refunds Policy.

If you want to learn more about cancellations and refunds, Click here to read our Refunds Policy.

Photography & Media

Guests are welcome to take photographs for personal use unless otherwise advised during specific experiences.

Professional photography, commercial filming, or media production may require prior written permission.

Vintage Ceylon may occasionally capture photographs or videos during experiences for promotional purposes. Where individuals are clearly identifiable, appropriate consent will be sought where required by applicable law.

Guests who do not wish to appear in promotional media should notify our staff before the experience begins.

Personal Belongings

Guests remain responsible for their personal belongings throughout their visit.

Vintage Ceylon accepts no responsibility for personal property that is lost, stolen, or damaged unless required by applicable law.

Experience-Specific Liability

Participation in certain cultural experiences may involve physical activity, interaction with tools or equipment, travel between locations, or other inherent risks. Guests participate voluntarily and are responsible for following all instructions and disclosed safety requirements.

To the fullest extent permitted by applicable law, Vintage Ceylon is not responsible for injury, loss, damage, or disruption resulting from a guest’s failure to follow reasonable instructions, disclose relevant requirements, or act within their own capabilities.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

Part III – Shop Terms & Conditions

Shop Orders

The Vintage Ceylon website may allow customers to submit orders for products available through our online shop.

An order submitted through the website is treated as an order request until it has been reviewed and confirmed by Vintage Ceylon.

Customers are responsible for ensuring that all information submitted with an order is complete and accurate, including contact information, product selections, quantities, and delivery details where applicable.

Vintage Ceylon may contact the customer to clarify order details, confirm availability, arrange payment, confirm delivery or pickup arrangements, or address any issue affecting fulfilment.

An order may be declined or amended where a product is unavailable, information provided is incomplete or inaccurate, a delivery arrangement cannot reasonably be fulfilled, or other operational circumstances prevent fulfilment.

Product Information & Availability

Vintage Ceylon makes reasonable efforts to ensure that product descriptions, photographs, prices, dimensions, colours, materials, availability, and other product information displayed on the website are accurate.

However:

Product colours and appearance may vary slightly depending on photography, screen settings, lighting, and the nature of the product.
Certain products may be handmade, artisan-produced, naturally sourced, or individually crafted, and minor variations in appearance, texture, size, pattern, or finish may therefore occur.
Images may be representative and may not always show every natural or handmade variation.
Product availability may change without prior notice.
Vintage Ceylon reserves the right to update product information, modify listings, or discontinue products where necessary.

Where a material issue affecting an order is identified before fulfilment, Vintage Ceylon may contact the customer to discuss an appropriate solution.

Shop Pricing

All product prices displayed on the website are subject to change without prior notice until an order has been confirmed.

Any applicable delivery charges, taxes, or other charges will be communicated or displayed as applicable to the order.

Vintage Ceylon reserves the right to correct pricing errors, product information errors, or promotional errors before an order is confirmed.

Payment Options

For shop orders, customers may be offered the following payment options, depending on product and delivery eligibility:

Advance Payment: Customers may complete payment in advance using the payment details provided by Vintage Ceylon. Order processing will proceed once payment is confirmed.
Cash on Delivery: Cash on Delivery may be available for selected products and locations. Where available, the customer may make payment when the order is delivered.

The availability of a payment option may depend on the product, delivery location, order value, or other operational considerations.

If you want to learn more about returns and refunds, Click here to read our Refunds Policy.

Pickup

Where available, customers may select pickup when submitting a shop order.

Customers will be provided with the relevant pickup information and instructions.
Customers are responsible for collecting their confirmed order within any timeframe communicated by Vintage Ceylon.
The order may be released only after any applicable payment or verification requirements have been completed.

Delivery

Where available, customers may select delivery when submitting a shop order.

Customers are responsible for providing a complete and accurate delivery address and contact details.
Delivery arrangements may depend on product availability, location, courier availability, and other operational requirements.
Delivery charges, where applicable, will be communicated or displayed as relevant to the order.
Vintage Ceylon may use third-party courier, delivery, or logistics providers to fulfil delivery orders.
Delivery delays caused by circumstances outside Vintage Ceylon’s reasonable control may occur.
Where a delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept the order, or other circumstances attributable to the customer, additional arrangements or charges may apply where appropriate.

Customers should inspect delivered products within a reasonable period and contact Vintage Ceylon promptly if an order appears damaged, incorrect, incomplete, or otherwise does not correspond with the confirmed order.

If you want to learn more about returns and refunds, Click here to read our Refunds Policy.

Product-Specific Limitations

Certain Vintage Ceylon products may be handmade, artisan-produced, naturally sourced, or created using traditional methods. Such products may contain natural variations and individual characteristics that are part of their nature and should not automatically be considered defects.

Where a product has specific care instructions, usage limitations, material characteristics, or other relevant conditions, customers are responsible for following the information provided with the product or on its product listing.

Damaged, Incorrect or Missing Products

If a customer receives a product that is damaged, defective, incorrect, or missing from the confirmed order, the customer should contact Vintage Ceylon as soon as reasonably possible and provide relevant order details and, where appropriate, photographs or other information that may assist us in assessing the issue.

Vintage Ceylon will review the matter and, where appropriate, arrange a replacement, return, refund, or other remedy in accordance with the Refunds Policy and applicable law.

If you want to learn more about returns and refunds, Click here to read our Refunds Policy.

Shop-Related Liability

To the fullest extent permitted by applicable law, Vintage Ceylon shall not be liable for loss or damage arising from circumstances beyond our reasonable control, including delivery delays, courier disruptions, or other third-party failures.

Vintage Ceylon shall not be responsible for damage resulting from misuse, improper handling, failure to follow product care instructions, or other circumstances attributable to the customer, except where applicable law provides otherwise.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

Any disputes arising from the use of this website, purchase of products, or participation in Vintage Ceylon experiences shall be subject to the jurisdiction of the appropriate courts of Sri Lanka unless otherwise required by applicable law.

Changes to these Terms

Vintage Ceylon reserves the right to update these Terms & Conditions periodically to reflect operational, legal, or regulatory changes. The "Last Updated" date at the top of this page will indicate the most recent revision. Continued use of the website following any updates constitutes acceptance of the revised Terms.

For confirmed bookings, the Terms & Conditions active at the time of confirmation will govern your trip. However, if changes are required due to legal updates, government regulations, or critical safety protocols in Sri Lanka, the updated Terms will apply to active bookings. In such instances, Vintage Ceylon will notify you directly via email. Continued participation in the physical tour following this notification constitutes your explicit acceptance of the revised operational Terms.

For confirmed shop orders, the Terms applicable at the time the order is confirmed will generally govern that order, subject to any changes required by applicable law or regulatory requirements.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Email: info@vintageceylon.com
Telephone: +94 721 005 388
Address: 27/5 Melbourne Avenue, Colombo 4

We will be pleased to assist with any questions regarding bookings, participation requirements, shop orders, pickup or delivery, or the use of our website.